Services
Operations consulting for businesses that have outgrown informal coordination.
Two service lines, one method. Both are delivered primarily remotely, with on-site work for process observation and for events. Both work in any industry.
AThe days
Operating procedures and onboarding systems
For the work your company repeats every week. When it lives in the owner’s head, training is slow and inconsistent, and delegation is impossible. I put it in writing so a new hire can follow it without supervision.
- Process mapping of your current operations, based on direct observation and staff interviews
- Written standard operating procedures for each core process
- A structured onboarding programme for new hires, with a training sequence and competency checkpoints
- Role definitions and handoff protocols between team members and shifts
- Implementation in your project management system, with staff training on its use
BThe nights
Event and production operating systems
For the work that happens once: a trunk show, a showroom programme, a trade fair, a festival, a production. There is no second attempt, so the plan has to hold on the day.
- Run-of-show documentation: the minute-by-minute plan, with an owner assigned to each step
- Vendor and supplier coordination protocols
- Pre-event readiness checklists and load-in sequencing
- On-the-day escalation procedures and contingency plans
- A post-event review against defined performance measures, producing a reusable template for the next edition
CEngagements
Four ways to work together
Fees are fixed per engagement, not hourly. You know the cost before the work begins.
- 01
Operations audit
Process mapping of your current operations, a written diagnostic identifying where work breaks down, and a prioritised list of fixes with estimated impact. The first step for most clients.
- 02
Procedure and onboarding build
The full SOP set for your core processes, a new-hire onboarding programme, role and handoff definitions, system implementation and staff training.
- 03
Event systems build
Run-of-show, vendor protocols, readiness checklists, escalation plan, on-site support, and a post-event review against defined measures.
- 04
Operations partner retainer
Maintenance of your documented system as the business changes, onboarding support for each new hire, and a monthly operational review.
The audit finds the problems. The build produces the documented system. The retainer keeps it current.
DWho it’s for
Who I work with
- Owner-run businesses of roughly two to twenty-five people in the Netherlands: creative production companies, event producers and festival organisers, and independent retail.
- European menswear and textile brands running seasonal trunk show and showroom programmes across multiple retail partners.
I work with clients in the Netherlands, the EU, the United States and Puerto Rico.
Ask for a quote.
Describe your business or your event in a few lines. You’ll get a fixed fee for a defined scope.